MBW Meet and Greet T5 logo

MBW Meet and Greet T5 - Heathrow

Trust the experts - with 20 years' experience MBW will park up for you.
Hand Shake
Meet and Greet
Flight Take Off
Terminal served
EV Station
Electric Charging
Keep your Keys
No, your car is parked for you

What to expect

When you arrive at MBW Meet and Greet T5

Once you have removed your valuables and luggage from your vehicle make your way to the MBW desk, which is by the lifts. You'll be met by your MBW driver who will be wearing an orange & black high vis jackets and company ID.

Make sure you hand over your keys and car park ticket to the captain when completing your paperwork.

You'll need to photograph your vehicle at the drop-off area, otherwise it may affect any claims you make for damage.

On your return to Heathrow

Call 020 8759 5252 once you have collected all your luggage at reclaim, or if you have hand luggage only call once you have passed passport control. You'll be given a timeframe for the return of your car by the team - if there is a delay wait for the driver and your car inside the terminal until further notice. If you arrive outside of your booked times, there may be a delay.

- As you leave the arrivals hall, you will see Costa Coffee.
- With Costa in front of you, turn to your left and head towards the end of the terminal.
- Pass the shops on your left, keep walking until you pass Café Nero and a set of lifts on your right.
- Turn right immediately after these and exit through the front door of the terminal.
- As soon as you exit the door of the terminal you will see in front of you a set of stairs to the left and lifts to the right.
- Take the lifts to level 4. As you exit the lifts you will emerge by the payment machines directly next to rows R and S.
- The driver will meet you in this area and will validate your parking ticket for your exit.

During extremely busy periods, there may be a wait of up to 45 minutes for your car.

Important Information

In August 2023, London's Ultra Low Emissions Zone (ULEZ) expanded to include all terminals at Heathrow Airport. This is part of an initiative to help tackle air pollution.

If your vehicle doesn't meet ULEZ standards, you'll need to pay the daily ULEZ charge when driving through Heathrow – make sure you check before you travel.

To find out more, take a look at our dedicated ULEZ page.

If you need to drop off your car between midnight and 4am there is an extra £25 charge and additional hourly charges are applicable.

During bank holidays, there may be some changes in how the parking works. MBW will tell you if it affects you.

Most standard cars will be accepted at the car park as long as they fit under the 2.1m entry barrier. If your vehicle is over 2.1m high and 5m long it can still be collected but you'll need to pay extra.

Heathrow is in the low emissions zone, please make sure your car falls within the regulations.

The car park has electric charging points, which are £15 for customers to use, but this can change during busy periods. The car park can't guarantee the availability of the charging points and you'll have to bring your own cable and plug.

Help us go green! There's no need to print out your booking confirmation, show it on your mobile device.

Returning to a different terminal? Terminals 2, 3 or 5 only. Don't worry. Let the car park know when you arrive and your car will be brought back to another terminal.

Returning to Terminal 4? Let the car park know when you arrive and your car will be brought back to you at T4 for £15. During extremely busy periods, there may be a wait of up to 45 minutes for your car.

Frequently Asked Questions

  • What about any accessibility requirements?
    MBW Meet and Greet is designed to offer convenience and that's why it's an ideal alternative for disabled customers who would find it difficult to use the Transfer Shuttles Services.

    Your car is collected from the terminal when you leave, and brought back to you at the terminal on return. You would have the use of Disabled bays at the terminals for the ease of access.
  • What security measures are in place?
    Your car will be stored at MBW's Police & Park Mark Accredited car park - it has security fencing, CCTV and 24-hour security.



T5, TW6 2GA

Contact Number

020 8759 5252

Latitude 51.4721Longitude -0.49027


Make your way directly to the MBW desk which is at the lift area of level 4 rows R and S, inside the Short Stay car park at Terminal 5.
When you're around 30 minutes away let the car park know by calling 0208 759 5252.

Directions to the car park:
- Leave the Terminal 5 roundabout and follow the signs to Terminal 5 departures.
- Keep in the right lane heading up the ramp to the Terminal and follow the signs into the Short Stay Car Park.
- Keep left and head towards the last set of barriers, use these to enter the Car Park on Level 4.
- Once you have passed the barriers, follow the signs to Off-Airport Parking and park in rows R or S.