ACE Meet and Greet T2 logo

ACE Meet and Greet T2 - Heathrow

With ACE simply drop off your car at the Short Stay car park and walk the short distance to the terminal.
Hand Shake
Service
Meet and Greet
Flight Take Off
Terminal served
2
EV Station
Electric Charging
Not Available
Key
Keep your Keys
No, your car is parked for you

What to expect

When you arrive at ACE Meet and Greet T2

Once you've parked your car and unloaded your luggage, lock your car and check your car in with a member of the Handover Team - the desk is located in the lift lobby. Make sure you have your booking reference and return flight details ready to give the driver.

Your car will be photographed and taken to a secure car park by the experienced driver, whilst you walk to check-in - it takes 2 minutes.

On your return to Heathrow

You don't need to call the car park on your return unless your return flight has changed. If so, call ACE on 01895 543 535 and choose option 1 to let them know.

- Exit the arrivals hall, turn left and follow the signs for the Short Stay Car Park.
- Take the left-hand set of lifts up to level 4 (the first set of lifts don't stop on level 4).
- Your vehicle will be returned to the "Off Airport Meet & Greet" parking bays.

Please have the card that you were given on arrival to collect your keys from the Handover team. If you do not have this then they will need to see, and take, an image of your passport, which must match the booking name.

If you park for longer than you booked, you'll be charged at a rate of £20 per day. You won't get a refund for any unused parking time.

Important Information

- It's your responsibility to make sure that your vehicle's road tax is valid, it holds a valid MOT certificate and is roadworthy. If your car isn't legal or safe to drive, ACE won't be able to drive it to the car park, and you also won't be able to get a refund.
- ACE can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. You'll be charged extra if your car is too large. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages. To see if ACE can take your vehicle, call us on 0800 093 5478.
- As the car park are constantly monitoring flights, they will return the car to the terminal you are landing to.
- If you park for longer than you booked, you'll be charged at a rate of £20 per day.
- If your return flight plans change call ACE as soon as you can. They need as much notice as possible to get your car ready so you aren't kept waiting. You won't get a refund for any unused parking time.
- Booking confirmations must be printed and taken with you.

Frequently Asked Questions

  • What about any Accessibility Requirements?
    If you have a vehicle that's adapted to help with any mobility issues you have, call ACE to make sure a licensed driver is available to move the vehicle for you.
  • Is there a maximum car size?
    ACE can only take cars that fit into a standard size parking space, which is 2.4m x 4.8m. You'll be charged extra if your car is too large. Minibuses and vehicles with 8 or more seats can't be taken for Meet and Greet services and will cost extra for other packages. To see if the car park can take your vehicle, call us on 0800 093 5478.
  • What Security Measures are in place?
    While you're away, your car will be stored in one a secured car park. All of the car parks are surrounded by a fence and are either manned 24 hours, have CCTV in use, or have dedicated 24 hour security patrols.

Location

Address

TW6 1EW

Contact Number

01895 54 35 35

Latitude 51.469708Longitude -0.451842

Directions

Directions to Terminal 2:
- Leave the M4 at Junction 4 (or if you're coming from the M25, leave at Junction 15).
- After passing the tunnels on Tunnel Road, heading into Heathrow airport, follow the signs for Terminal 2 Short Stay Car Park.
- Take the right-hand lane and pass under the 2.2M height restriction.
- Follow signs for ‘Level 4' and ‘Off Airport' and keep right.
- Take a ticket from the furthest right-hand ticket barrier, which you will need to hand over to the driver.
- Drive straight forward following signs for ‘Off Airport Parking'.
- Park in one of the ‘Off Airport Meet & Greet' parking bays in rows A or B.
- Hand your keys and parking ticket to the Handover team, located in the lift lobby.