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I booked with intrepidation as the cost seemed too good to be true.
However, I need not be of been concerned.
Absolutely fabulous service from your guys, called me on day of departure to confirm arrival details.
Arrived on time but had to wait for assistance, received a call to say it was now level five for collection as I was late.
Waited literally two minutes for two cars.
5* service thank you and your employees what are a credit to you.
Will use you again.
I booked a triple room for my 37 year old son and his two 37 year old male friends to stay and park close to Heathrow the night before flying on holiday. When they arrived they were given a double room with a double bed and a put you up bed. When they complained the hotel said they had no other rooms and this is what Parking4Less had booked. Two of them had to sleep in a double bed and the other, who is 6ft 5in had to sleep on the put you up bed! I complained via email to Parking4Less two weeks ago. As yet no response! I would not recommend anyone to use this company. It is bad enough that they got it wrong, but not to acknowledge the complaint is beyond bad service.
We are sorry about the misunderstanding and have forwarded your comments to the hotel for advice.
The parking is cheap but you certainly get what you pay for. Endless waiting around when you arrive because there is only one person checking people in and driving the minibus. If there are more than 8 people you have to wait longer still for them to return. They do a good job checking the condition of the car but no ability to check the car on return. Same story - one person driving the mini bus and then checking others in and the same person doing the meet and greet which always takes priority. We found damage to our car and guess what - no one is interested. Although this is a cheap option, it is not in the long run and I would never use them again or recommend them to anyone. In fact do yourself a favour and pay a bit more for a service you can trust. It isn't the people working in the car park that is a problem, they were kind and helpful - it is the management that are taking advantage both of their staff and their customers. As far as their customer care - they should title customers we don't care!
Got a parking ticket cause sat nav sent us to wrong car park.i hope they will reimburse me when I get the final summons.
I was going round and round and could not find the park in other not to miss my international flight, I had to park in another park to pay so much. On my return I contacted you to let you know my problem and no acknowledgement let alone refund. Terrible service overall. Do what's right and refund my money to me. Thank you. Dr Joyce Edeki
After using your service roughly 6 times at Liverpool and few times at Manchester , the last 2 times 1at Liverpool and 1 at Manchester the barrier refused to open,so ultimately an embarrassing few minutes trying to sort it out. The last occasion only last week the guy who answered my query at the barrier tried to send me a token for the return and was 'empty ' so said just phone them and they will sort it,one week later we return to barrier and half an hour to answer, wasn't happy!!Why isn't my registration no longer being recognised??😡
The car drop off service would have been fine if I had been sent correct instructions about which level to drop the car off at in the car park. The instructions stated Level 2 but in fact it should have been Level 4 so we had to then move the car which was a real hassle. Meteor parking reps said that Parking 4 Less had not updated their instructions, which I found frustrating and disappointing. Upon arrival back at the airport, the representative had not checked our flight details, which was early, so we had to wait nearly half an hour for the car to be returned to the car park. Not what I expected for what should have been a premium service, which I paid a lot for.
Good deal for hotel and parking but only drawback was coming back to North terminal having departed from South terminal and not spotting correct bus stop quickly enough! If possible a clear Purple Parking sign would have been helpful!
Easy to find. Found space fairly quickly. Will use again.
My flight back from jersey to gatwick was cancelled due to the runway problem at gatwick on 12/06/16 and i didn't get back until 13/06/16 i was charged an extra £15 for overstaying when it was not my fault. I feel that your company should have been aware of this situation and when i put my ticket in i should not have been charged as the overstay was not my fault maybe i will think about travelling by train next time not happy with the service.
It doesn't seem fair to be charged for something that isn't your fault. However, the car park is not operated by Gatwick Airport, so any refund should be claimed from the Airport as it was their runway problems.
The internet not only gives you the convenience of being able to book parking, hotels and airport lounges from your desk without having to pick up the phone, it also makes it far easier to give your own feed back. Our customer reviews section allows you to both send us your impressions of our service and to find out what other customers thought.
We currently have customer parking reviews only for the five busiest airports in the country. However we will start putting up reviews from all the other UK airports soon, so please feel free to send us your feelings about our service. We pride ourselves on our first-rate service, however we accept that there is always room to improve.
The best way to get better is to listen to constructive criticism. We’d like to hear from you however you felt, whether the experience was flawless from beginning to end, was largely positive with room for a few improvements, or was even an unmitigated disaster that you’re still reeling from.
We want to improve customer loyalty and the best way to do this is by ensuring we have an open dialogue with all our customers. You can either send us an email, send a message through the contact page of our website, phone us up, or even pop a letter in the post. However you decide to get in touch, we look forward to hearing from you