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Due to the building works currently being undertaken at Luton the traffic was terrible. The car park bus to 35 mins to collect me from the long stay car park & then a further 15 to get to the terminal. This caused me having to rush & almost miss my flight.This could possibly be highlighted to customers prior to make earlier arrangements.
Thanks for letting us know about the traffic problems. We'll update the voucher information.
Easy to find. Found space fairly quickly. Will use again.
My flight back from jersey to gatwick was cancelled due to the runway problem at gatwick on 12/06/16 and i didn't get back until 13/06/16 i was charged an extra £15 for overstaying when it was not my fault. I feel that your company should have been aware of this situation and when i put my ticket in i should not have been charged as the overstay was not my fault maybe i will think about travelling by train next time not happy with the service.
It doesn't seem fair to be charged for something that isn't your fault. However, the car park is not operated by Gatwick Airport, so any refund should be claimed from the Airport as it was their runway problems.
A very bad experience. Difficult to get through the barrier, no one meets you, you get your own trolley and have to park your own car. Totally disorganised. Not what I expected from the title "meet and greet". I will not use this dreadful service again.
I'm sorry the experience was so bad. This is not usual for a premium product like meet and greet. We have forwarded your comments to the operator and await their response.
Collection service for terminal building, for Long Stay car park was very slow.On returning to Long Stay car park the drop off was very slow having first to go to Long stay, the Jet Parks and finally to further drop offs in Long Stay.Altogether a poor service for a lot of money!
The long stay car park is one of the cheapest options for parking at Stansted. It's a huge car park, which means lots of stops. It's advisable to leave plenty of time for the bus journey or opt for the meet and greet option. Your comments will be passed on to the car park operator.
ID LIKE TO SAY THANK YOU FOR PERFECT COSTUMER SERVICE,YOU PROVIDE AND WILL RECOMMEND MY FRIENDS AND REALEATIVES,TO USE YOUR SERVICE IN FUTURE..
Overall very good and pleasant.
Easy service, quick to the airport and busses ran on time.
Will use again
We found Airparks Gatwick to be very efficient - great value for money. Just make sure you leave the 40 mins for transfer... It would be better if there was a pick up point by the reception, as our tired children had to walk across a car park in the rain with heavy suitcases at the end of the hols.
Defo would recommend Luton air parks. The buses are frequent and the service is overall really efficient and easy to use. Love the electronic machine that gives you back your keys in the end!
previously used this hotel as meet and greet not a pleasant experience due to driver using my car to race around the car park.. this time used hotel and parking without meet and greet, much more enjoyable will be doing it again
The internet not only gives you the convenience of being able to book parking, hotels and airport lounges from your desk without having to pick up the phone, it also makes it far easier to give your own feed back. Our customer reviews section allows you to both send us your impressions of our service and to find out what other customers thought.
We currently have customer parking reviews only for the five busiest airports in the country. However we will start putting up reviews from all the other UK airports soon, so please feel free to send us your feelings about our service. We pride ourselves on our first-rate service, however we accept that there is always room to improve.
The best way to get better is to listen to constructive criticism. We’d like to hear from you however you felt, whether the experience was flawless from beginning to end, was largely positive with room for a few improvements, or was even an unmitigated disaster that you’re still reeling from.
We want to improve customer loyalty and the best way to do this is by ensuring we have an open dialogue with all our customers. You can either send us an email, send a message through the contact page of our website, phone us up, or even pop a letter in the post. However you decide to get in touch, we look forward to hearing from you