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This company seems very new and inexperienced. The car was not ready when I arrived at the car park, despite phoning beforehand. If I use them again I will phone from the aircraft once it has landed and not wait until customs as they take an age to bring the car back. Their meeting zone is inside car park 5 at the North terminal , which has so much traffic going in and out that it took another twenty minutes just to leave the car park! A better area must surely be available...? Also they didn't even have the exit ticket ready! Delay Delay Delay ... Very poor.
I am such a fan of parking for less. It could not be more simple. Since my husband passed away I have taken taxis and trains but as a couple we always used them. Due to the train strikes etc I plucked up courage and booked for Long Stay at Gatwick South recently for 7 days. Such a saving of time and money. Will always book with Parking for Less from now on as it beats the taxis and trains hands down!If you can drive and park and follow a map or sat nav it's a piece of cake.
Good deal for hotel and parking but only drawback was coming back to North terminal having departed from South terminal and not spotting correct bus stop quickly enough! If possible a clear Purple Parking sign would have been helpful!
Due to the building works currently being undertaken at Luton the traffic was terrible. The car park bus to 35 mins to collect me from the long stay car park & then a further 15 to get to the terminal. This caused me having to rush & almost miss my flight.This could possibly be highlighted to customers prior to make earlier arrangements.
Thanks for letting us know about the traffic problems. We'll update the voucher information.
Easy to find. Found space fairly quickly. Will use again.
My flight back from jersey to gatwick was cancelled due to the runway problem at gatwick on 12/06/16 and i didn't get back until 13/06/16 i was charged an extra £15 for overstaying when it was not my fault. I feel that your company should have been aware of this situation and when i put my ticket in i should not have been charged as the overstay was not my fault maybe i will think about travelling by train next time not happy with the service.
It doesn't seem fair to be charged for something that isn't your fault. However, the car park is not operated by Gatwick Airport, so any refund should be claimed from the Airport as it was their runway problems.
A very bad experience. Difficult to get through the barrier, no one meets you, you get your own trolley and have to park your own car. Totally disorganised. Not what I expected from the title "meet and greet". I will not use this dreadful service again.
I'm sorry the experience was so bad. This is not usual for a premium product like meet and greet. We have forwarded your comments to the operator and await their response.
Collection service for terminal building, for Long Stay car park was very slow.On returning to Long Stay car park the drop off was very slow having first to go to Long stay, the Jet Parks and finally to further drop offs in Long Stay.Altogether a poor service for a lot of money!
The long stay car park is one of the cheapest options for parking at Stansted. It's a huge car park, which means lots of stops. It's advisable to leave plenty of time for the bus journey or opt for the meet and greet option. Your comments will be passed on to the car park operator.
ID LIKE TO SAY THANK YOU FOR PERFECT COSTUMER SERVICE,YOU PROVIDE AND WILL RECOMMEND MY FRIENDS AND REALEATIVES,TO USE YOUR SERVICE IN FUTURE..
Overall very good and pleasant.
Easy service, quick to the airport and busses ran on time.
Will use again
The internet not only gives you the convenience of being able to book parking, hotels and airport lounges from your desk without having to pick up the phone, it also makes it far easier to give your own feed back. Our customer reviews section allows you to both send us your impressions of our service and to find out what other customers thought.
We currently have customer parking reviews only for the five busiest airports in the country. However we will start putting up reviews from all the other UK airports soon, so please feel free to send us your feelings about our service. We pride ourselves on our first-rate service, however we accept that there is always room to improve.
The best way to get better is to listen to constructive criticism. We’d like to hear from you however you felt, whether the experience was flawless from beginning to end, was largely positive with room for a few improvements, or was even an unmitigated disaster that you’re still reeling from.
We want to improve customer loyalty and the best way to do this is by ensuring we have an open dialogue with all our customers. You can either send us an email, send a message through the contact page of our website, phone us up, or even pop a letter in the post. However you decide to get in touch, we look forward to hearing from you